Consumers asked, banks listened: Instant debit cards

thumbnailby Hans Eisenbeis

WHAT’S HAPPENING

  • Debit card growth through the Great Recession has been the silver lining in an otherwise black cloud, as consumers became control freaks about controlling their own money. Many card issuers have responded by focusing on innovations in debit products and service.
  • A 2010 study by Pulse finds that one of the most common innovations used by banks is “instant issuance” debit cards (PaymentsNews.com 8.10.10). That’s plastic that is issued on the spot at the time an account is opened.
  • According to the study, customers like the convenience and security of instantly issued debit cards.

WHAT THIS MEANS TO BUSINESS

  • Smart businesses will capitalize on consumer preference for debit cards over credit cards by offering targeted campaigns and services.
  • Instant access has become a baseline expectation for most consumers. The financial services industry needs to catch up to an on-demand world.

RESOURCES

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