Category Archives: Retail

Citizen grocery: H-E-B opens made-to-order store

by Sarah Barker WHAT’S HAPPENING Fresh, local produce? Aisle 1. Curbside valet service? Done. Organic beef and poultry? Sure thing. Grocery chain H-E-B incorporated customers’ requests in building its new 68,000-square-foot market in Dripping Springs, TX (BlancoCountyNews.com 7.21.10). If they don’t carry a product, they’ll order it. Some other shopper-generated features include a sushi bar, [...]

Pink stinks: Why parents have had enough of it

by Sairica Rose WHAT’S HAPPENING Blue for a boy, pink for a girl? Not anymore, according to PinkStinks, an organisation that challenges media and marketing messages that affect children’s self-esteem, aspirations and body image. And brands are listening. The organization successfully kicked up a stink in April 2010, when the Prince’s Trust withdrew from a [...]

THE DOG DAYS OF CHRISTMAS

by Tim Henderson Thanks to the Lenox “12 Days of Christmas in July” promo, I recently nabbed my first 2010 stocking stuffer — with free shipping. Lenox wasn’t the only jolly elf hawking holiday wares. From the much-discussed Target, Sears, Kmart and Toys R Us campaigns to the debuts of Tiffany’s holiday jewelry line and [...]

U.K. shoppers conquer the cringe factor and start haggling

by Lindsay Paterson WHAT’S HAPPENING Haggling is hitting the headlines in the U.K., as cash-strapped shoppers look for the best possible bang for their buck. Bargaining is not in their nature — in fact it’s intrinsically very un-British — but spending more than they need to sticks in the throat. Times are hard, and consumers [...]

Target offers massive reward for use of RED cards

by Hans Eisenbeis WHAT’S HAPPENING In autumn 2010, Target will reward customers who use their Target credit cards and debit cards in stores across the U.S. and at Target.com. Whipping out the RED will result in an instant 5% discount — a very generous rewards program compared to other credit and debit cards. Earlier this [...]

Costco pharmacy kiosks give shoppers discreet drug info

by Nissa Hanna WHAT’S HAPPENING A nasty rash? A suspicious bump? There are some things shoppers don’t want to share with their pharmacists. Costco is installing health and wellness kiosks in Ontario stores so customers can have private sessions (ChainDrugReview.com 6.2.10). Created by Portland-based company Aisle 7, the interactive kiosks allow consumers to self-educate on [...]

Target spearheads a new trend: Plastic without Visa

by Hans Eisenbeis WHAT’S HAPPENING Target is one of the nation’s first major retailers to bring back an old-fashioned form of credit: store-branded plastic that can only be used at Target stores and Target.com. The new credit card will not be branded nor processed by Visa (Bloomberg.com 4.20.10). The retailer has been the third largest [...]

Stay in the car: Convenience-centric retailers test the drive-thru format

by Nissa Hanna WHAT’S HAPPENING Chicago-area shoppers can spend a little more time in their cars and less in stores. Retailers around the city, including Wal-Mart and Meijer, are borrowing from the fast-food playbook and testing drive-thru lanes (ChicagoTribune.com 3.30.10). The remodeled Wal-Mart store in Mount Prospect added a drive-up lane but hasn’t drawn much [...]

What does a girl’s word-of-mouth network look like?

by Hans Eisenbeis WHAT’S HAPPENING Most casual observers believe that teenage girls share shopping information — especially about sales on cool clothes, music, etc. — with their friends online, and that they follow those tips with online purchases. But that belief is only about half right, according to a 2010 survey conducted by RSCG Worldwide [...]

Giiv sends gifts through text message

by Nissa Hanna WHAT’S HAPPENING Beta site Giiv is offering gift givers and receivers “texting with benefits.” Through the service, present presenters have a simple and instantaneous way to deliver their gifts: via text message. The giver picks a gift from one of Giiv’s retail partners (including Amazon, Toms Shoes, Barnes & Noble, Teleflora, Wine.com [...]

Review aggregator makes e-shoppers Giddi

by Katie Anderson WHAT’S HAPPENING Product reviews on Amazon.com? They’re fine and all, but today’s consumers aren’t one-site shoppers. To meet their multi-site shopping needs, there’s Giddi, an aggregator site that pulls together reviews and recommendations from multiple e-retailers (Mashable.com 12.21.09). Giddi lists more than 600,000 products in upwards of 250 categories. Over 1.6 million [...]

Divorcées can register for new stuff at Debenhams

by Nissa Hanna WHAT’S HAPPENING When a couple goes their separate ways, each has the daunting or cathartic task of replacing the items possessed by the other. In January 2010, U.K. department store Debenhams launched a divorce gift registry to help friends and family pitch in for those purchases (Guardian.co.uk 1.18.10). The retailer has a [...]

Target and Wal-Mart think out of the box for installation services

by Nissa Hanna WHAT’S HAPPENING As if shopping for a new TV isn’t hard enough, there’s also the major hurdle of at-home set-up. Target and Wal-Mart have launched new services to help their shoppers with this post-purchase phase of buying electronics. In mid-January 2010, Target rolled out a national TV and videogame console set-up service [...]

KangoGift: Instant presents over the phone

by Nissa Hanna WHAT’S HAPPENING Beta site KangoGift is now providing the hookup for what might be called presentexting. The service lets gift givers send text-message (SMS) vouchers for real presents. KangoGift (located in Cambridge, MA) is currently only partnering with businesses in Harvard Square; though they hope to eventually roll out to other areas. [...]

PLAY WITH THE BOX

by Lisa Pierce This Christmas, I was a grandma on a mission, determined to get the best price on those gifts that would make my little goobers squeal with delight. After some intense Internet shopping (thank you, CouponCabin.com) and a couple trips to the stores (including an early stint on Black Friday, something I vowed [...]